Privacy Policy

Last Updated: November 2025

Welcome to Washmen — a digital, on-demand laundry and dry cleaning service operating in Dubai and Abu Dhabi, United Arab Emirates. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile app, or any related services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Name, phone number, email address, and delivery addresses provided during registration or order placement.
• Order Details: Laundry type, item count, pickup and delivery times, preferences, and service notes.
• Payment Information: Processed securely through third-party payment gateways (we do not store credit card numbers).
• Device Information: Mobile device ID, app version, operating system, and browser type for performance monitoring.
• Location Data: With your consent, we collect location data to assign nearby drivers for pickup and delivery.

2. How We Use Your Information

We use your data to:

• Process and deliver your laundry orders.
• Communicate order updates, payment confirmations, and support responses.
• Enhance the user experience within the Washmen app and website.
• Improve operational efficiency and customer satisfaction.
• Send promotional offers (only with your consent).

3. Cookies and Tracking Technologies

We use cookies and similar technologies to recognize your preferences, track app performance, and enhance usability. You can manage or disable cookies through your browser settings.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. Your information may only be shared with:

• Delivery partners for pickup and drop-off coordination.
• Payment processors to handle secure transactions.
• Service providers assisting in IT operations, analytics, and customer support.
• Government authorities, if required by UAE law or legal obligations.

5. Data Security

Washmen employs encryption, secure servers, and restricted employee access to protect your data. However, no online platform can guarantee absolute security, and you acknowledge that you use our services at your own risk.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

7. Your Rights

Under applicable UAE data protection laws, you have the right to:

• Access, update, or delete your personal data.
• Withdraw consent for marketing communications.
• Request details of how your data is processed and stored.

To exercise these rights, please contact us at noreply.hrms@washmen.com.

8. Third-Party Links

Our app or website may contain links to third-party platforms. Washmen is not responsible for their privacy practices or content.

9. Children's Privacy

Washmen services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect service changes or legal updates. All changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Washmen
Email: noreply.hrms@washmen.com
Address: Dubai, United Arab Emirates